Welcome to the Team

Environmental Restoration Specialists - NSW & QLD - Over 25 Years of Experience

We're glad you're here

Toolijooa is a specialist environmental restoration company operating across New South Wales and Queensland. We restore native bushland, manage invasive species, and work with government and private clients to protect Australia's unique ecosystems.

This onboarding page contains everything you need to know before your first day. Please read each section carefully and complete the acknowledgement form at the bottom.

ISO 45001

WHS Management

25+ Years

Industry Experience

ISO 14001

Enviro Management

NSW & QLD

Operating Regions

Read all section on this page

Download both information statements

Read all policies and acknowledge in MYOB

Book your audiometric test (Actevate)

Complete the acknowledgement form

Your Employment

Key terms and conditions of your employment with Toolijooa

Letter of Appointment

Your Letter of Appointment sets out the specific terms of your employment including your position, pay rate, employment type, and start date. Please read it carefully and retain a copy.

National Employment Standards (NES)

The NES are 11 minimum employment entitlements that apply to all employees under the Fair Work Act 2009. These include minimum hours, leave entitlements, notice periods, and more. The Fair Work Information Statement (downloadable below) outlines your NES rights.

Permanent Employees

Personal/carer's leave: 10 days per year (full-time), pro-rated for part-time Long service leave as per NSW legislation Parental leave as per the NES

Casual Employees

Employed on an as-needed basis — no guaranteed hours Receive a 25% casual loading in lieu of leave entitlements Eligible to request conversion to permanent after 6 months of regular work Please read the Casual Employment Information Statement

Hours of Work

Standard working hours: 7:00 am – 3:30 pm

Rosters are emailed out weekly on a Friday afternoon

Actual hours may vary depending on project requirements. Your Supervisor will advise you of any variations.

Rain Days & Wet Weather

If work cannot proceed due to wet weather:

  • Contact your supervisor as early as possible to check if work is going ahead

  • Casual employees: no pay if work is cancelled before starting

  • If work commences and is then cancelled due to rain: minimum 3 hours pay applies

  • Any work in excess of 3 hours is paid at normal rates

Applicable Award

Employment at Toolijooa is governed by the Gardening and Landscaping Services Award 2020. This award sets minimum pay rates, allowances, and conditions. Your Letter of Appointment will specify your classification level.

Performance Checks

All new employees serve a performance check period of 6 months. Check-ins happen at these intervals:

Rosters & Availability

Rosters are prepared in advance. You are required to:

  • Advise your Supervisor of any unavailability as early as possible

  • Provide a minimum of 2 weeks notice for planned leave

  • Be contactable during rostered hours

Availability Changes

If your availability changes, notify your Project Manager immediately. Last-minute cancellations affect the whole crew and our clients.

Workers Compensation

Toolijooa maintains Workers Compensation insurance for all employees.

  • If injured at work, report it to your Supervisor or Manager immediately

  • Complete the necessary documentation as soon as possible

  • Workers Compensation Insurer: iCare NSW, Workcover QLD

Return to Work Coordinator: Candice McLintock — HR Manager

Pay & Leave

How and when you are paid, and your leave entitlements.

Wages & Payroll

  • Wages are paid fortnightly by direct debit

  • You will receive an email to log in to MYOB to view your payslips

  • Pay rates are set by the Gardening and Landscaping Services Award 2020

  • Your specific rate is detailed in your Letter of Appointment

Annual Leave (Permanent Staff)

Permanent staff are entitled to paid annual leave as per the National Employment Standards (NES):

  • 4 weeks per year for full-time employees

  • Pro-rated for part-time employees based on ordinary hours

  • Leave must be approved in advance by your Manager

  • Leave loading may apply as per the Award

Superannuation

  • Toolijooa pays a superannuation levy of 12% of your wages

  • Super is paid into your nominated fund each payday (fortnight)

  • You may nominate your preferred super fund — otherwise the default fund applies

Personal / Carer's Leave

As per the National Employment Standards (NES):

  • 10 days paid personal/carer's leave per year (perm full-time)

  • Pro-rated for part-time employees

  • Casual employees are not entitled to paid personal leave

  • A medical certificate may be required for absences of 3 or more consecutive days

  • Notify your Supervisor as early as possible if you are unable to attend work

Equipment, Clothing & Tools

What Toolijooa provides and your responsibilities for care and maintenance.

Getting Your Uniform & Tools

Your Project Manager or Project Officer will be in contact to organise your work uniform and tool pickup before you start. If you haven't heard

from them within a few days of your start date, reach out to your Manager directly.

Clothing & Uniform

All field workers must wear:

  • Long pants

  • Long-sleeve Toolijooa shirt (provided)

  • Steel cap, lace-up boots

  • Broad-brimmed hat (provided — mandatory outdoors)

    Boot reimbursement: Up to $235 after 6 weeks. Send photo + receipt to your Project Manager.

Clothing Care

  • Wash work clothing regularly

  • Do not use bleach or harsh chemicals on Toolijooa-branded items

  • Report worn or damaged PPE to your Supervisor for replacement

  • Keep boots clean and in good repair

Actevate NSW Locations

  • Sydney CBD

  • Parramatta

  • Penrith

  • Campbelltown

  • Wollongong

  • Brookvale

  • Additional sites around NSW

  • Additional sites in QLD

Call to book: 1300 663 155

Tools

  • All issued items are recorded

  • Bring all allocated tools to site daily

  • Report any damage or loss immediately

  • Costs for lost/damaged tools may require reimbursement

  • Return all tools clean at end of employment

Personal Protective Equipment

Toolijooa provides all staff with:

  • Gloves

  • Safety vests

  • Safety glasses & broad-brimmed hat

  • Hard hats

    Gumboots: Reimbursed up to $47.00 per year (receipt required).

    Prescription safety glasses: Reimbursement by approval — speak to your Manager.

Debugger — Tick & Mosquito Protection

Toolijooa strongly encourages all field staff to use Debugger on their work clothing. It significantly reduces the risk of tick and mosquito bites in the field.

  • Soak your work clothes in Debugger once every 6 months as instructed on the box

  • Toolijooa will reimburse the cost of Debugger — keep your receipt and submit to your Project Manager

Audiometric Testing — Required Before or Within 2 Weeks of Starting

Toolijooa is required to provide audiometric testing to all workers (except Hunter Region), as field staff are frequently required to use hearing protection (PPE) to protect against noise-induced hearing loss.

We've engaged Actevate to perform these tests at no cost to you. Please book yourself in for the 15-minute test by calling 1300 663 155.

Hunter Region - Medical Assessment Required

If you are joining the Hunter Region team, medical assessment is required rather than the Audio. The team will be in contact to organise.

Induction Pay

Toolijooa pays 4 hours for your Toolijooa Induction, which includes the audiometric test.

Please make sure you get yourself booked in as soon as possible — this is a legal requirement under WHS legislation.

No cost to you

The audiometric test is fully paid for by Toolijooa. You will also be paid for your time attending the test as part of your induction hours.

Training Record — Print & Bring on Day 1

Please print off the Training Record and give it to your Supervisor on your first day in the field. This is part of your induction process. If you cannot print this document, please speak to your Manager.

WHS & Safety

Your safety is our highest priority. Toolijooa is certified to ISO 45001 (WHS) and ISO 14001 (EMS).

ISO 45001 & ISO 14001 Certified

Toolijooa holds both ISO 45001 (WHS Management) and ISO 14001 (Environmental Management) certifications — the international standards for workplace safety and environmental management systems.

This means we have robust systems in place to identify, assess, and control workplace hazards and environmental impacts.

Emergency Contacts

Permanent staff are entitled to paid annual leave as per the National Employment Standards (NES):

  • 4 weeks per year for full-time employees

  • Pro-rated for part-time employees based on ordinary hours

  • Leave must be approved in advance by your Manager

  • Leave loading may apply as per the Award

Your Legal Responsibilities

  • Take reasonable care of your own health and safety

  • Take reasonable care that your actions don't adversely affect others

  • Comply with all reasonable WHS instructions from Toolijooa

  • Report all hazards, near-misses, and incidents to your Supervisor immediately

  • Follow the Safe System of Work that Toolijooa has established for all tasks — this includes site-specific procedures, safe work method statements (SWMS), and any task-specific instructions provided by your Supervisor